REIMAGINING
CORPORATE
PERFORMANCE

ABOUT US.

Reimagining Corporate Performance & Customer Service with Cloud Data & Analytics 

We focus on leveraging cloud platform and digital capabilities to reinvent ways of working across the back and middle offices, underpinned by lean process excellence.

We operate a network of almost 250 transformation consultants, finance experts and product engineers across back and middle office services.

With a network of relationships across both mature and emerging technology solutions, we bring a new vision to corporate performance covering:

  • Integrated finance & operations performance management
  • Digital enabled GBS & BPO transformation
  • Customer experience through our interaction engine service
  • Transformation & Digital transformation via lean process excellence
  • Recovery, restructuring, and turnaround services (for mid cap and private equity owned businesses)

Where we focus.

Transformation & Digital Transformation enabled by Lean Process Excellence

A full-service transformation offering leveraging lean process excellence to drive digital transformation within our simplified framework. 

Integrated Finance & Operations Management

• How does your business manage its corporate performance?

• How will you deliver back and middle office services to support front office requirements?

• IFO looks at how to best leverage financial and operational cloud data, with simple digital solutions to support service fulfilment and optimize corporate decision making.

Digital Enabled GBS & BPO Transformation

Leveraging digital solutions with a lean process excellence toolkit to enable digital automation and take group business services from a headcount driven Shared Services model to a Digitally Enabled Centre of Excellence.

Customer experience through our Interaction engine Service

With access to a global customer research capability, and leveraging our digital engine to calculate the level of customer experience automation, we offer a new vision of how customer service could be delivered in a digital era.

Recovery, restructuring, and turnaround services

Focused on underperforming assets we look at the Minimum Viable Operations (MVO) along with Critical to Quality (C2Q) for customer service to redefine the existing corporate structures.

In addition, we operate a Value Realization Office (VRO) leveraging data to identify revenue, cost, working capital and liquidity opportunities across the organisation.

Data & Analytics

In-depth qualitative analytics using internal and external data to provide:

• Customer value and experience analysis

• Working capital & liquidity optimisation across internal and external markets

• Data driven operational waste assessment for EBITDA improvements

• Value chain data analysis targeting “what must go right” for service delivery

Service & Fulfilment

Customer lifecycle analysis across the value chain to deliver:

• Service evaluation that redefines

• Service performance via a reimagined customer experience supported by

• A new Service delivery model enabled by

• Digital automation that is built on

• A culture of Lean process excellence

Transformation Support

We support global transformation with SME across:

• Transformation support from design to business case

• Program oversight and leadership to deliver digitally enabled transformations

• Program & change management and engagement to Embed transformation

• Value creation teams to recover underperforming assets

ESG (Environment, Sustainability and Governance)

Assessment, Strategy, Reporting, and Compliance services to ensure transparency of ESG governance models in your organisation

 

CONTACT US.